Understanding and using your coverage
Five sections, from recognizing the need through filing a claim and keeping benefits flowing.
Do we need help — and what kind?
The signs it may be time, and how care needs are measured through the daily activities.
Section 1 →Before you need it: know your policy
The five things to find in the contract, and who actually services it today.
Section 2 →Filing a claim
Four steps from the first phone call to the first benefit payment — and what to do if it is denied.
Section 3 →Approved providers: your care options
What policies typically cover, how benefits are paid, and what to ask any home care provider.
Section 4 →Staying on claim
The monthly routine that keeps benefits flowing, and what to do when they stall.
Section 5 →Reading a policy and not sure what you are looking at?
Send us the questions you are stuck on. We will help you work out what to ask your carrier, and what to get in writing.